FAQs

Shipping

Do you ship outside Nigeria?

We deliver across Nigeria. For international orders, contact us before placing your order so we can confirm delivery options and costs.

How long will it take to get my order?

Delivery time depends on your location and whether your piece is ready-to-wear or made to order. We’ll confirm the estimated timeline when your order is placed.

What shipping carriers do you use?

We work with reliable delivery partners, selected based on your destination. Your delivery details will be shared once your order is on its way.

When does my pre-order item ship?

Pre-order timelines are listed with the item or confirmed when you order. We’ll keep you updated if anything changes.

Customs

Will I have to pay customs fees?

Customs duties and import taxes may apply to international orders. These charges are set by your local authorities and are the customer’s responsibility.

Sizing

What sizes do you stock?

Available sizes vary by design. Check the size options on each product page, or contact us if you need help choosing a size.

I am between sizes — what should I do?

If you’re between sizes, contact us with the item you’re interested in and we’ll help you find the best fit. Custom sizing may be available for selected pieces.

Order Returns

Can I return my product?

Return eligibility depends on the item and its condition. Please contact us as soon as possible with your order number and the reason for your request.

How do I initiate a return?

Email us with your order number and details of the issue. Our team will get back to you with the next steps.

What is your refund policy?

Refunds are reviewed in line with our returns process. Contact us with your order details and we’ll explain the available options.

Can I request a cancellation or exchange?

Please contact us as soon as possible. Whether we can make a change depends on the order’s production and delivery status.

Currency

What currency are payments taken in?

Prices are shown in Nigerian naira (₦). If you’re ordering from outside Nigeria, contact us for help with your order.